We offer a hassle-free exchange policy within Saudi Arabia. If the customer is not 100% satisfied with his purchase from us she can return the product within 3 days from the date of delivery.
To initiate the return process of the item which you wish to return, please send us an e-mail at: [email protected] with order number and which items to return. We will assist you.
What is a return?
It is the return of the product in its original condition at the time of shipment and within the specified time period. After it arrives at our warehouses and passes the quality inspection, the due amount is added to your bank account or credit card.
Returns are accepted for products in the following cases:
What is the period allowed for the return operations?
Return is accepted within 3 days of receiving the order.
Are there returns and exchanges for international orders?
No
I would like to return the order and get a refund, can I do that?
How much does the return process cost?
The cost of shipping (30) riyals the product to our warehouse shall be deducted from the refund amount or shipped by the customer at his expense.
How long does it take to return the amount to my bank account?
It takes 14 days and counts from passing the quality check.
Will the additional fees (delivery fees) be returned when I return the order?
Additional fees are not refunded, but the value of the products will be refunded only after deducting the fees (30) riyals, according to the policy followed by Hijab VIP.
Can I cancel the return request?
Yes, you can do this by contacting the customer service team via e-mail ([email protected])
Can I cancel the order?
Yes, you can do that within just 1 hour without fees. After an hour, the cancellation fee is (30) riyals, provided that the order has not been prepared and shipped. Cancellation is done by contacting the customer service team via email ([email protected]) or WhatsApp on the number 966552811575
The shipment was delivered to the shipping company's branch in my area, how can I verify that you have received it?
You can track your shipment via the shipment tracking number on the return voucher sent to your email.
You have received my shipment to be refunded from the shipping company, can you resend it to me?
We can't resend the exchanged shipments as they will be processed and the amount is added to your account balance so that you can reorder again.
If the product has been used or partially damaged, can I return it?
We apologize, used or partially damaged products cannot be returned
Can I exchange the product?
You can return the product and request another product with a new order
Product exchange during the discount period according to the total order?
When returning any product purchased during a discount period that was made according to the total order value, the discount value will be recalculated to the lower value.
Example: The following discounts were made:
buy for 100 riyals and get 5%, 200 riyals and get 10%.
The customer ordered 4 products worth 200 riyals and got a discount of 20 riyals. After that, the customer returned a product worth 50 riyals, so the remaining amount became 150 riyals. The customer has not reached the minimum to get a 10% discount, and thus is entitled to a 5% discount only worth 7.5 riyals.
What are the steps for replacement or return?
1- Contact customer service on WhatsApp on 966552811575
2- A shipping policy will be sent to you to print and affix to the shipment
3- The customer delivers the shipment to the nearest branch of the shipping company
What are the terms of return for Buy 1 Get 1 Offer?
To complete the return process, it is required to return all the products that were purchased, in addition to the general conditions for return.
Important notes:
