Privacy and Cookies Policy

Privacy and Cookies Policy

This Privacy and Cookies Policy applies to information collected and processed through the website www.hijab-vip.co and mobile application (collectively referred to as the “Website”) and the customer service channels on the Website. We value your privacy and would like to inform you how your data is collected, used, shared, and stored. This Website is owned and operated by Maqas Latin Trading Establishment, commercially known as Hijab VIP, incorporated under the laws of the Kingdom of Saudi Arabia.

By visiting the Website or providing information through the Customer Service Channels associated with it, you agree to the practices set out in this Privacy and Cookies Policy and the Website Terms and Conditions. Please note that our Privacy and Cookies Policy is updated from time to time and you are bound to comply with the latest update of the Policy posted on our Website. Accordingly, you should review our Privacy and Cookies Policy frequently to be aware of the latest versions.

Information We May Collect

We (and our authorized service providers) collect information that you provide through this website, any of our other websites, or any of our website customer service channels, including, but not limited to, by phone, email, in-person shopping visits or through our live chat feature (where available). We and our authorized service providers also collect information when you visit this website, any of our other websites, or from third parties authorized to share your information with us. We or our authorized service providers may collect some of this information even if you are not a registered user or have not placed any orders. This information may include:

Contact and personal information such as name, address, phone number, email address, billing and payment information, date of birth, gift recipient information, gender, nationality, and personal shopping preferences
Website statistical information, such as: where you live, the URL you use to access the website, browser, device type/fingerprint, your computer's Internet Protocol address, domain type, pages you visit, search terms you enter, items you click
Transaction information, including orders you place, products you purchase, dates and times of those orders, as well as orders you do not complete, products you add to your cart and later delete, preferences you tell us about, or requests to customize certain items
Information from third parties, such as shipping companies, payment service providers, or through the Amber program
Information you provide to us through surveys, whether conducted online or offline, contests, or registered products

Please note that all your payment card details will be used only to complete the transaction and will not be stored, sold, or rented by us. The full details of your payment cards are not available to our employees. All card transactions are handled by trusted, approved, and legally authorized partners who are responsible for ensuring that the payment data is kept secure during the payment process.

Your submission of information about third parties to us constitutes your confirmation that you have obtained their prior consent to do so.

Cookies

Our website uses first-party cookies (very small files that are sent to your computer or other device used to access the website) and other similar technologies that we may access when you visit our website in the future. We may also use third-party cookies.

There are five types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use features we provide such as shopping carts.

Website analytics cookies

We use these cookies to measure and analyze how our customers use the website. This allows us to continually improve our website and your shopping experience.

Customer preference cookies

When you browse or shop online, the website will remember your preferences (for example, username, language, or location). This makes your browsing experience simpler, easier, and more personal.

Targeted and Advertising Cookies

These cookies are used to show you relevant advertisements. They also help us measure the effectiveness of our advertising campaigns. To provide you with a personalized shopping experience, we use advanced cookie-free technologies for a secure and private shopping experience.

Third-Party Service Provider Cookies

We may work with third-party companies that we authorize to place third-party cookies, web beacons, or similar information storage technologies on the Website. These service providers help us to provide you with a better, faster, and more secure experience. These service providers may use these technologies in the ways described above and may also help us and you avoid fraud.

By using the Website, you agree that we and they may place and access these types of cookies on your devices whenever you visit this Website or any of our other websites.

If you wish to delete any cookies, please go to the help and support section of your internet browser for information on how to locate the file or directory that stores cookies.

Please note that if you delete our cookies or disable feature cookies, you may be unable to access certain areas or features of our website.

How We Use Your Information

We (and the entities or companies listed in the “Who We Share Information With” section below) may use your information for the following purposes:

For any purpose related to processing or fulfilling orders or providing any requested service
To verify and carry out financial transactions conducted on the Website, including performing balance checks or detecting fraud
To assist you with your customer service inquiries or provide requested information
To manage your accounts
To provide you with a personalized or enhanced shopping experience
For analytical or statistical purposes
For marketing purposes, including providing you with promotions from us, our partners, and other websites, through newsletters and marketing announcements unless you choose to opt out of receiving such communications
To improve our Service or Website
To combine it with information we have already obtained lawfully through other sources
To protect our rights, our safety, or the safety of others, including preventing fraud
For any purpose required by law or regulation.

We may provide a chat feature Instant on the site to respond to your inquiries. Once this feature is available, we may record and store all conversations. Transcripts of those conversations are used for customer service purposes only.

Information

We may share your information with any of the following:

Our group companies
Carefully selected third parties with whom we have a relationship and who may contact you or use your data only for the reasons previously agreed with us, including marketing
Service providers who perform certain services on our behalf, such as payment processing, information technology, website maintenance, surveys and market research, warehousing and logistics, transportation companies, advertising and marketing, or any service necessary to process your requests
Professional service providers we deal with, such as legal advisors, audit advisors, financial advisors, and insurance advisors
Any assignee, successor in title, operator, or potential buyer of the website or the company
Any legal, regulatory, law enforcement, governmental or municipal authorities
Any recipient of gifts or guarantees of any kind in connection with your orders

Contacting us and unsubscribing from certain communications

If you have any questions about this privacy policy or These cookies, you can contact us in any of the following ways: By contacting us via email: [email protected]

When you first register on the website with us, you will be able to choose whether to accept or refuse to receive marketing communications from us or from carefully selected third parties we deal with. You will be allowed to unsubscribe each time you receive marketing communications or a newsletter from us (which may be sent via email, SMS, or push notifications, by phone or direct mail). In addition, you can change your marketing preferences at any time by contacting us as set out above.

You may also request that we correct any incorrect data displayed in your account on the website by contacting us. You may, in certain cases, amend certain information online.

Measures we take to protect your data

The information you provide to us via the website is stored on secure servers. Any payment transactions made through our website are encrypted using Secure Socket Layer technology. You are responsible for maintaining the confidentiality of any passwords or website access codes issued to you or chosen by you.

We take several steps to protect the integrity of our information technology infrastructure, including implementing authentication, monitoring, auditing, and encryption technologies. We also incorporate certain security measures into the design, implementation, and daily operations of the website as part of our ongoing commitment to secure electronic content and electronic transmission of information. Despite these efforts, the transmission of information over the Internet is generally not completely secure, and you are solely responsible for any transmission of data through our website.

Your data may be transferred to or stored in or outside the United Arab Emirates. By submitting your data to us and using our website, you acknowledge that your data may be sent to countries with different levels of personal data protection laws. We require all third parties to whom any personal data is available to keep such data secure and confidential and to use it only for the purposes agreed with us.

Third-Party Websites

This Privacy and Cookies Policy does not apply to third-party websites to which the Website may link. We are not responsible for the privacy and cookie practices of those websites and we are not responsible for any information you provide to those websites through our Website. Please read each website’s privacy and cookie policies to ensure they are appropriate for you. If you are a member of the Amber or Facebook Program, data collected through Amber or Facebook will be subject to the Amber or Facebook Program Terms and Conditions (where applicable) except that we may combine your Amber or Facebook data with data collected through our Website.